Refund Policy

At Zanetta, we are committed to providing clear and fair terms for cancellations and refunds. Please review the following guidelines carefully:

Free Cancellations – Up to 24 Hours Before Scheduled Start Time

You can cancel your booking free of charge if the cancellation request is made at least 24 hours before the scheduled start time. This flexibility allows you to adjust your plans with ease and without any financial penalty.

Cancellations Within 24 Hours

For cancellations made less than 24 hours before the scheduled start time, a cancellation fee of up to 50% of the booking cost will be applied.

  • This fee accounts for the resources and arrangements allocated specifically for your booking.
  • Once the service has started, no refunds will be issued.

No-Show Policy

If you do not attend the service at the scheduled time without notifying us in advance, the booking will be considered a no-show, and no refunds will be provided.

How to Cancel Your Booking

To cancel your booking, you may contact us using any of the following methods:

  1. Email: Send your request to Kontakt@zanetta.de with your booking reference.
  2. Phone: Call us directly at +201505617210.
  3. WhatsApp: Reach out to us via WhatsApp at https://wa.me/+201505617210.
  4. Website: Log into your account, navigate to “My Bookings,” and cancel your reservation online.

Our team will review and confirm your cancellation within 1–2 business days, along with details of any applicable refund.

Refund Process

  • Refunds for eligible cancellations will be processed to your original payment method within 5–10 business days.
  • Cancellation fees, if applicable, will be deducted prior to processing your refund.

Why a Cancellation Fee May Apply

When a booking is canceled close to the scheduled start time, it can result in operational costs that cannot be recovered. This includes arrangements such as staffing, equipment, and other preparations. The cancellation fee ensures that we can maintain the quality and reliability of our services while accommodating last-minute changes.

Contact Us

If you have any questions or need additional support, please don’t hesitate to reach out:

We value your business and strive to make every experience with Zanetta smooth and enjoyable.